Privacy Policy

Keele University Events and Conferencing

Your privacy is important to us. Our privacy statement explains what personal data Keele University (as a Data Controller) collects from you, through our interactions with you and how we use that data.

Personal Data We Collect

Keele University Events and Conferencing collects data to operate efficiently and provide you with the best experience and service. You provide some of this data directly, through placing an enquiry with us (via website, email, telephone or in person), meeting with us at exhibitions, networking events or registering as a delegate or guest to attend an event, and through your interaction with our marketing activity.

How We Use Personal Data

Keele University Events and Conferencing uses the data we collect to operate our business and provide you with information relating to your enquiry, event or delegate booking (contract). Personal data provided through the enquiry and booking process is used to respond to your requests and deliver the service you have booked. We will only collect the data necessary to process your enquiry or booking with us. After your booking we will contact you to provide feedback on the service you have received .If you provide us with any written or verbal feedback or testimonials, we will not publish those without your prior written consent.

Sharing Personal Data

If you have booked an event with us and we have booked 3rd parties on your behalf, we will only share the personal data we need to in order to fulfill our contract with you.

Keele University Events and Conferencing will not share your personal data with any other 3rd parties without your consent.

COVID-19 Test and Trace

In order to support NHS Test and Trace, Keele Events & Conferencing will ask clients to provide the names and contact details of all guests attending an event. These records will be held for 21 days after the event. This reflects the incubation period for COVID-19 (which can be up to 14 days) and an additional 7 days to allow time for testing and tracing. After 21 days, this information will be securely disposed of or deleted.

Delegate bookings

If Keele University Events and Conferencing are processing delegate bookings on behalf of a 3rd party organisation, an additional privacy notice will be available at the time you make your booking.

How long do we keep your Data

If you have placed an enquiry with us we will keep your data for 24 months and your data will only be used to process your enquiry. If there is no activity with us within the 24 months your data will be deleted.

If you have placed a booking with us, we will keep your data for 6 years for legal and financial reasons. If there is no ongoing activity with us within the 6 years your data will be deleted.

If you have opted in to receive our email marketing, you can unsubscribe from these at any time.


Keele University Events and Conferencing uses a number of systems to process event and delegate bookings. These include Kinetic SolutionsEvents ForceWPM and Survey Monkey. Their privacy policies can be found at the links above.

Website & Cookies

For our full information about website and cookies, please see the main Keele University webpages

Your rights

A full list of your rights can be found on our website ( or at the ICO’s website (

Our Data Protection Officer can be contacted at – or by post to Data Protection Officer, Governance Dept, Keele University, Keele, Staffordshire ST5 5BG

Contacting Us

If you have any questions about this privacy policy, you can email at or write to Keele University Events and Conferencing, Keele Hall, Keele University, Keele, Staffordshire, ST5 5BG

Address Title

Keele Hall
Keele University
Keele, Staffordshire
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